Contact
Questions or billing issues? Send us an email.
FAQ
How do I cancel my subscription or delete my account?
Go to https://seedream55.io/billing to manage cancellation or account deletion.
Why did generation fail?
Common reasons: overly long or complex prompts, third-party people/copyrighted characters in prompts or references, or sensitive/inappropriate content.
Will failed generation consume credits?
Generations that fail are not charged. If an image is generated but blocked by our final safety check, its credits are charged and the image is not delivered. If you believe the block is a mistake, eligible images can be submitted for manual review within 7 days (images flagged for possible minors are not eligible); approved images are delivered at no extra charge, and credits are not refunded.
Why does the web client crash and become unusable?
This is often caused by your browser's built-in translation feature. Please disable it and use our in-site translation.
Need a refund?
If used credits exceed 30 credits, only partial prorated refunds are supported; if usage exceeds 30%, refunds are unavailable. After 7 days, no refund is available regardless of credits used.
How do I report a bug or product issue?
If you encounter any bugs or issues while using our product, please email us at hello@seedream55.io with a description of the problem. We'll investigate and resolve it as soon as possible.